Privacy Policy

• Legal & Brand Name: SeakingHoliday
• Registered In: Maldives
• Contact Email: contact@seakingholiday.com

If you have any questions about this policy or how your data is handled, you may contact us using the details above.

2. Scope of This Policy

• Visitors to the SeakingHoliday website
• Registered users
• Guests making enquiries or bookings
• Guesthouse partners accessing their booking data through the platform

The platform is intended for users aged 18 and above, as payment is required to use our services.

3. Personal Data We Collect

a) Account & Identity Information

We collect the following information when you create or use an account:

• Full name
• Email address
• Phone number
• Nationality
• Profile photo (only when using social login such as Google or Facebook)

This information is used to identify you, communicate with you, and manage your account.

b) Booking Information

When you make an enquiry or booking, we collect:

• Guest name(s)
• Arrival and departure dates
• Selected rooms and property details
• Property-specific cancellation policies
• Platform-wide general cancellation policy (available at /legal/general-cancellation-policy)

This information is necessary to process and manage your reservation.

c) Payment Information

SeakingHoliday does not collect or store card details.

Payments are currently made via bank transfer. We collect:

• Payment amount
• Currency
• Uploaded bank transfer receipt (proof of payment)

Receipts are stored securely and linked only to the relevant booking.

4. Technical & Usage Data

We automatically collect limited technical data necessary to operate and secure the platform, including:

• IP address
• Device type, browser, and operating system
• Login session data
• Cookies

This data is used to maintain security, ensure proper functionality, and prevent abuse.

5. How We Use Your Personal Data

We use your personal data to:

• Create and manage user accounts
• Process enquiries and bookings
• Verify payments and uploaded receipts
• Communicate booking updates and confirmations
• Enable guesthouses to fulfill reservations
• Maintain platform security and prevent abuse
• Comply with legal and regulatory obligations

6. Sharing of Personal Data

a) With Guesthouses

Guesthouses can access only their own booking data through the platform. This may include:

• Guest name
• Arrival and departure dates
• Room details
• Nationality (where required for pricing or tax purposes)
• Payment confirmation and uploaded receipt

Guesthouses cannot access data relating to other properties or bookings.

b) With Service Providers

We use trusted third-party services to operate the platform, including:

• Supabase (authentication, database, cloud storage)
• Cloudflare (security and performance)
• Hetzner (hosting infrastructure)

These providers process personal data only on our instructions and for the purposes described in this policy.

7. Cookies

We use only essential cookies to ensure the platform functions properly and remains secure. We do not use cookies for analytics, advertising, marketing, or behavioral tracking. Because only essential cookies are used, cookie consent is not required under applicable data protection laws.

You can view more details in our Cookie Policy here

8. Data Retention

We retain personal data only for as long as necessary:

• Booking and transaction data: retained for 5 years, as required under Maldivian regulations
• User account data: retained while your account remains active or as required by law

When data is no longer required, it is securely deleted or anonymized.

9. Your Rights

You have the following rights regarding your personal data. These rights are subject to applicable laws and certain legal limitations.

10. International & GDPR-Grade Compliance

Although SeakingHoliday operates primarily in the Maldives, we apply GDPR-grade data protection standards to all users. These principles guide how we collect, use, and protect personal data.

11. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, and the updated version will take effect immediately upon posting.

13. Contact Us

For privacy-related questions or requests, please contact: contact@seakingholiday.com